Evolution of the Knowledge Broker

Events > 2017 > March > Evolution of the Knowledge Broker

About this event:

Created by web master

Jelly Bean Room, Communitech, 151 Charles Street, Kitchener, Ontario

Please RSVP on meetup.


The role of technical communicator is ever-changing. Content creators have an opportunity to position content as the most pivotal asset to a company’s continued success. The world has changed, and users want instant access to information. Content creators have to evolve into Knowledge Brokers and align their development process with their company’s business strategy.

In their presentation, Bernard and Chris will discuss the powerful role Knowledge Broker content plays in business strategy. They will also cover the correct workflow to generate revenue through documentation. Finally, they will look at methods used to deliver content across multiple devices, and the method that is most effective (and why). If you want to increase the role of documentation in your business strategy, this presentation will give you the right mindset when looking at strategies for your content.

Speaker Bios:

Christopher Ward, Director of Sales at WebWorks, specializes in helping small teams accomplish big things by better aligning departmental processes with overall company strategies. Christopher’s experience in strategy development began as an Analyst for U.S. Army Intelligence and then later moved in to the corporate world when working for Dell computers.

Bernard founded Publishing Smarter, is the Past President of the STC. For over 20 years he has helped hundreds of companies implement successful publishing solutions. His focus is on improved communications and helping people and business by publishing better, publishing faster and publishing smarter. What does he do? In a word: communications. He delivers value about communications and related technology (think tools, process, DITA), across Europe and North America to organizations big and small. He is certified (Adobe/CTT) and the author of publications on publishing and single sourcing in industry magazines, blogs, and books.